At নীল-সৈকত ফ্যামিলি মার্ট, we strive to provide a smooth and hassle-free shopping experience. This Purchasing Policy outlines the terms and conditions related to ordering, payment, shipping, and returns. By purchasing from our website, you agree to the following terms:
1. Ordering Process
Orders can be placed through our website by selecting products and proceeding to checkout.
You must provide accurate billing, shipping, and contact details to ensure a successful order placement.
Once an order is placed, you will receive an order confirmation via email or SMS.
2. Payment Policy
We accept multiple payment methods, including Cash on Delivery (COD), Mobile Banking, Debit/Credit Cards, and other available options.
All payments must be made in Tk. and prices are subject to applicable taxes or additional charges (if any).
In case of failed or incomplete transactions, please contact our support team for assistance.
3. Order Processing & Shipping
Orders are processed within 2-3 business days after payment confirmation.
Delivery times may vary based on location, typically ranging from 3- business days.
We work with reliable courier partners to ensure safe and timely delivery.
Customers will receive tracking details once the order is shipped.
4. Cancellation & Order Modifications
Orders can be canceled or modified within 12 hours of placing the order.
Once an order is processed or shipped, it cannot be canceled.
If you need to modify an order, please contact our customer service as soon as possible.
5. Return & Refund Policy
We accept returns for damaged, defective, or incorrect items within 7 days of delivery.
To initiate a return, please provide proof of purchase and images of the defective product.
Refunds will be processed within 7 business days after approval.
Certain items (e.g., perishable goods, customized products) may not be eligible for return.
6. Exchange Policy
Exchanges are allowed for defective or incorrect items.
Customers may request an exchange within 3 days of receiving the product.
If the requested product is unavailable, a refund or store credit will be issued.
7. Contact Information
For any issues related to your purchase, feel free to contact us:
By purchasing from নীল-সৈকত ফ্যামিলি মার্ট, you acknowledge and agree to the terms stated in this policy.
আমাদের নিউজলেটার সাবস্ক্রাইব করুন
বিশেষ অফার, নতুন আগমন এবং আমাদের প্রচারের আপডেট পেতে মেইলিং লিস্টে সাবস্ক্রাইব করুন।
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